🐾 Refund & Return Policy

At https://frenchbullpooch.com/, we want both you and your Frenchie to be 100% happy with your purchase! If something isn’t quite right, we’re here to help.

🕒 30-Day Return Window

You have 30 days from the date of delivery to request a return or refund. After 30 days, unfortunately, we can’t offer a full refund or exchange.

✅ Return Conditions

To be eligible for a return:

• Items must be unused, unwashed, and in the same condition you received them.

• Must be in the original packaging (tags attached if applicable).

• A receipt or proof of purchase is required.

🐶 Please note: Items must be in resellable condition—we want the next pup parent to love it as much as you would!

🚫 Non-Returnable Items

Due to hygiene and safety, certain items cannot be returned, including:

• Opened pet food, treats, or supplements

• Personalized or custom items (e.g. engraved collars, custom clothing)

• Grooming & hygiene products (brushes, toothbrushes, etc.)

• Gift cards

• Digital products/downloadables

🐕 Damaged or Defective Products?

If your item arrives damaged or defective, we’ll gladly replace it! Please contact us at sales@frenchbullpooch.com with:

• Your order number

• A clear photo of the item and issue

• A short description

We’ll take care of it quickly.

💳 Refunds

Once your return is received and inspected, we’ll notify you by email. If approved:

• Your refund will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable (unless the return is due to our error).

📦 How to Return an Item

To return your item, please mail it to:

Contact@frenchbullpooch.com

Customers are responsible for return shipping costs. For high-value items, we recommend using a trackable shipping service or shipping insurance.

🎁 Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a store credit for the value of your return. If the gift wasn’t marked or was sent to the gift giver, we’ll issue the refund to the original purchaser.

❗ Sale Items

Only regular-priced items are eligible for refunds. Sale or clearance items are final sale.

🐾 Questions?

We’re here to help!
Email us anytime at Contact@frenchbullpooch.com and we’ll respond as soon as possible.

Happy to help!